We received the following comment last night, left in response to our post “Colder’s ‘Half Back’ Promotion Might Be A Scam”, from a kind but apparently unfortunate reader, Lisandra, currently caught up her own Colder’s Mess.
Here’s the full text of that comment, reposted here so it hits our RSS feed and gets as much online reach as possible:
boy, i sure wish i had come across your blog before i went shopping at colders! jeez, where do i start?
on 3/5 i went in to take advantage of their serta ‘full back’ offer. i bought a matteress set for about $1750 (reg price). so then i was able to pick out $1750 in ‘free’ stuff…at reg price. i bought a bed frame (850) a blue-ray (409) and a ‘19 tv (400) . not too bad of a ‘deal’. i had to pay less than $50 difference., no big deal. i priced the serta set (online and on sale) for about $1200-1300. so i feel i got a good deal. BUT…..(hear comes the problem) ………..
……that night i also purchased a floor model tv for $1150. (reg price was around 1600?) i didn’t receive any cash back because it was clearenced and a floor model. ok, no problem. i took home the tv that night and the next morning when i hooked everything up and turned it on, a blue vertical line from top to bottom, a quarter of the way in from the left, appears on the screen. wtf? i played around with the remote and all the settings to see if that might have fixed it…nope. i called colders and they told me i is probably the cable reception. so i called time warner and set up a time for them to come out and ‘fix’ it. that was on 3/10. just as i though, it wasn’t any problem with the signal. so i called colders for the 2nd about the issue and was told to talk to the salesperson who sold me the tv. of course, he was not there at that time. so i called the next day and was able to speak with him and he said i needed to speak with someone in service, so i was transferred. the person in sales told me i needed to speak with, yet another person, jim who has already left for the day! and won’t be back until monday!! ugh!!!!
so now, over a week goes by, and its the 6th time i call about this situation with no results. i finally was able to get ahold of ‘jim’ on 3/16 and told him what is going on and basically told him i want to just return the tv. he then has me transferred to another guy, whose higher up, and when he gets on the phone he basically tells me i can’t return it and its per manufacturers policy and that the tv needs to come in to be serviced. they would be able to come to my house to pick it up on the27th or 4/2…lol you have to be kidding!? i told him that i’ll be in that night to bring it in. so, i take it back to colders and told them i’m returning it. the poor girl in customer service/pick-up location didn’t know what to do. she was calling to 3-4 people to get an answer about taking a return and all each and every one of the people she talked to seemed like they didn’t want to ‘help’ or get involved…….
so, i left the tv there to be repaired, but was told to call the next day (which was today) and talk to the cust. serv. mgr. was told she works from 9-4:30. i called around 1pm and aked for her and was told she ‘left for the day’. boy, if i’m not getting the run around, wtf gives!!!!!??????? now i feel foolish because they have my money AND my tv!
Colder’s, shame on you–again and again and again.
We’d call this unbelievable, but unfortunately, stories like this are apparently entirely common. So sorry, Lisandra. :(Â Which Colder’s location? Do you have any more details regarding the names and exact positions/titles of people with whom you’ve spoken? We’d be happy to out them all.
As we mentioned in our comment reply to Lisandra, there may be other options available to you, if you feel you’ve been swindled by Colder’s (or anyone else). You may have recourse if you paid with a credit card (including many debit cards, Visa/Mastercard-logo’ed or not). You can dispute charges with your bank/credit card provider and possibly get the item(s) charged back and off your account. Your bank/card provider may offer other buyer-protection options as well. Call them and ask; it’s good information to know anyway.
Additionally, you can always contact your state’s Attorney General’s office and file a consumer complaint. Here’s the Wisconsin Attorney General’s site for filing:
Please, good readers, help us help the rest of you. Get the word out. We hate reading these stories (this one was definitely not the first). We hate that Colder’s business model seems to predicate heavily upon an ability to play hard-working Milwaukee-area consumers for suckers. Talk to other people. Share your experiences here. Milwaukee, southeastern Wisconsin, northern Illinois… they all need to know about this bad-apple retailer.