Tag Archives: New Years Sale

Colder’s Current Fib, The New Year’s Sale TV Ad…?

Not Real MoneyNowhere in Colder’s latest TV commercial for their recent if not still-ongoing New Year’s Sale do they go out of their way to mention any real exclusions or restrictions about the entire deal other than stating simply, “75% of our stuff qualifies” (paraphrased)… which is surely just referring to a customer’s ability to receive any money-back credit from Colder’s in the first place…?

No real nuts-and-bolts mention of how you can–or, most critically, how you can’t–spend the credit. Just the presented notion that you’re going to get a free dollar for every dollar you spend, to use at Colder’s however you please.

In fact, Colder’s New Year’s Sale ad even goes so far as to visually depict the cash-back credit as actual US currency–with their onscreen character clearly, specifically handing back a dollar bill for every dollar bill it receives.

Deceptive? You decide.

So, Colder’s: Is the ‘Half Back’ or ‘Full Back’ or ‘Quarter Back’ or ‘Spend a Dollar Get a Dollar’ credit the same as cash, or isn’t it? Back in July 2008, when we spent $1200 bucks at your Grifte…err, Grafton location, it sure was supposed to be, according to your salesperson. Even your latest television ads continue to (quite directly) suggest it’s true!

This New Year’s Sale television commercial is Yet Another Colder’s Ad that seemingly says one thing when the reality may actually be something rather different. Imagine your shock if you came back a second time to use your credit and find you were unable to use it on a slew of merchandise, including any and all items with advertised sales pricing, and floor models. The very credit that got you into the store. The credit you were told was the same as cash. The credit may likely never be allowed to leave the store–not entirely intact, anyway.

It doesn’t quite seem kosher to us to offer and advertise something for sale at one price, then look at how you’re planning to pay for it and say “oh yeah, that price on the tag there… you can’t have it.”

Colder’s… where the “Something More!” customers get might otherwise be described as an unwelcome and unfriendly and seemingly unethical–if not also illegal–Gotcha! And really, even if they are now telling customers about this particular restriction as they’re shopping initially, they may still have been lured into the store by a current Colder’s ad and it’s apparently-deceptive premise that they’d be getting dollar-for-dollar credit to put toward additional “Something More!” merchandise of their choosing.

One Milllllion Dollars

We suppose as long as you understand that you may not really be getting a real dollar back for every very-real dollar you spend, you can go right ahead and overspend buying stuff at Colder’s you should easily be able to find–likely at a better price–at nearly any other Milwaukee-area retailer that sells what Colder’s ‘sells’; Colder’s imports products from China just like other similar area retailers.

But honestly, you as a consumer should be smarter than that. We were not, and we’re learning that now. Shop around. Don’t patronize Colder’s unless you really, truly understand what you’re getting–or more specifically, not getting. Don’t get stuck with a half-baked cash-back credit you’ll find hard if not impossible to use. And again, because it’s so very important: GET IT ALL IN WRITING, no matter where you ultimately end up.

Colder’s New Year’s Sale – Same Scam, Different Name?

If you’re thinking about shopping at any of Colder’s store locations and participating in their Colder’s New Year’s Sale today, or any Colder’s sale anytime in the foreseeable future, realize that you may in fact NOT be getting “Something More!” but instead an eventual jerk-around related to the promised credit. It does not seem to matter if it’s a New Year’s Sale or Colder’s Half Back, Full Back, Quarter Back, or other promotions/deals/offers they advertise. A Colder’s ad might seem enticing on television or radio or in the newspaper, but beware: the reality may be quite different.

“Something More!”? More like “Something A Lot Less”.

Not True At Colder'sIn the end, you will most likely find Colder’s “Spend a Dollar Get a Dollar Back!” is only sort-of true. Not only is the offer limited to certain items at initial purchase, but it’s also limited at redemption time, and you’ll almost certainly find–as we and many others have, the hard way–that you can’t take advantage of ANY sale pricing, meaning you’re out the difference. The credit you thought was worth several hundred real dollars at Colder’s…ends up being practically worthless, as you’re almost always better off taking the sale price and not using your credit. Colder’s leaves you with money they’re apparently expecting you to never redeem. And indeed, Colder’s promotions seem set up specifically to make full-value redemption of your Quarter Back/Half Back/Full Back/Spend a Dollar Get a Dollar/etc credit as difficult as possible. The only thing, of course, is that you probably were not/will not be told this at the time of your initial purchase. Why would they, right?

Classic bait-and-switch, anyone?

You can read about our still-ongoing issue with Colder’s (which is still–now months later–entirely unresolved) and their scam. Be sure to check out the comments left there with that post, too, where others have written in to share the same or similar issues and stories of their own Colder’s shopping experiences.

If you’re reading this too late and have already participated in Colder’s New Year’s Sale, take close look at the terms and conditions of the sale–the restrictions in particular–and make SURE you got a great deal. Most people doing the math and understanding all the restrictions will probably find they did NOT get the great deal they thought they were getting.

Wait, you did get the terms/conditions/restrictions of the offer in writing, right?

Actually, you probably did not receive anything in writing from Colder’s detailing the terms and conditions of the promotion you participated in, leaving the interpretation and rules up to Colder’s to determine later when you go to use your credit. We have yet to see anything in writing from Colder’s detailing all the terms/conditions/restrictions of any of their promotions. They do list some details on their otherwise-useless website, but only for the current offer…and they’re incomplete and confusing. Also, as the page changes with each new deal/offer, it’s not only useless for people that don’t use the Internet, but for anyone that expects to find the terms for the deal they took weeks or months earlier when a new deal’s details have replaced that page’s contents entirely.

Run Away As Fast As You CanIf you didn’t get anything in writing detailing all the terms and conditions–and restrictions in particular–of the promotion, we urge you to press for this, or face the very real and likely possibility of getting screwed over even more later. Realize, too, that for each Colder’s employee you talk to, you may get a different set of rules and stories about the terms, conditions and restrictions. This past summer, we didn’t get anything in writing, trusting the sales staff, and we’re still having trouble with Colder’s taking responsibility for the lies we were told–and the other details we weren’t told, despite our asking–at our initial purchase.

Colder’s, on average, seems to be more expensive than a lot of other retailers selling the same variety of furniture, kitchen appliances, washers and dryers, bedding, living room and bedroom stuff, electronics, etc. You may well want to take your item(s) back for a refund and instead buy from a more reputable and likely less-expensive retailer that isn’t solely interested in getting you in the door to rip you off…not once, but twice!

Consider yourself warned. There are plenty of other places to shop for everything Colder’s sells. We strongly recommend you do not shop at Colder’s… unless you like wasting money, taking advantage of promotions that end up not being anywhere as attractive as they’re advertised when you finally go to redeem whatever credit, or simply getting burned, over and over again.

It’s a shame a local Milwaukee-area business chooses to operate this way.