Tag Archives: colders.com

There’s Something About “Mary” (and Colder’s)…

“Mary” takes time–on Easter Day, of all days–to give us her apparent best: a curt yet carefully constructed point of view regarding our post Colder’s of Grafton – Beware The Sales Stalker:

Classy.“Mary”, you certainly do make a valid point about us being losers! In a retail sense, as consumers who’ve spent money at Colder’s expecting to be treated honestly, fairly, and with respect, we are indeed huge losers so far! And so are many other people who have given Colder’s their hard-earned money at one time or another. We’re all big losers because we shopped at Colder’s!

As for getting a life, “Mary”, that really got us pondering! Who might have less of a life and more urgently need to “get” one: people raising awareness of a company ripping off consumers, detailing shoddy customer service and their experiences so others don’t make the same mistakes, or employees who willingly take 100%-commission jobs and then reduce and demean themselves chasing down shoppers like the filthiest of lawyers chase down ambulances? We prefer to remain in the non-stalking, pro-consumer, down-with-crap-companies camp, thank-you-oh-so-very-much.

We then wondered: could someone be considered a big loser lacking a life if they spent part of their Easter Sunday leaving comments like yours, above? Any insight there, “Mary”?

At least you didn’t call us extortionists!

“Mary”, it’s perfectly OK to disagree with us. Really! However, a tip, if you don’t mind one: if you really want to have an impact, some actual substance to accompany the grade-school-variety name calling might help you establish your position and even ‘win’ the discussion.

For example: what about our observations and opinions lead you to believe we have no lives? What is it that you feel really, truly makes us big losers? If you work for Colder’s, or have some other less-direct affiliation with them, that alone is OK; we definitely don’t hate you or anyone else for just that, at all. There’s really no need to take any of this personally, either, “Mary”. What parts of our very real observations, opinions and feelings about our Colder’s experiences bother you so much, and why?

As it stands, “Mary”, you’re apparently calling us names like some kind of self-indulgent, insolent child for pointing out–truthfully and honestly, by the way–that we don’t like to be treated badly. Do we want to be literally hunted like so much prey in the case of the Grafton Sales Stalker when we visit a Colder’s store–or any retail store? No, thank you, we do not. Do you?

We previously wrote:

[…] we have absolutely no interest in buying from someone that doesn’t respect us, our space, or our time to shop at our own leisure. We can’t check out items in the store when we’re feeling eyes burning into our backs as we’re standing there. We feel like meat.

Reading that, your get-a-life/big-loser comment really doesn’t make any sense–to us, anyway–unless you’re the stalker or are otherwise just trying (and failing) to defend the stalker, Colder’s itself, or both.

Do you believe being treated like that as a customer is acceptable? Would you honestly appreciate that as a consumer? Is such behavior appropriate for any salesperson? Would such a technique get you to spend a lot of money with that salesperson and their store/company? Did you answer ‘yes’ to any of these questions, “Mary”?

So please, do feel free to try again, “Mary”. Really. We’re listening and want to hear what you have to say, assuming you actually have more to say. While we have stated many times that we value every comment we receive, some are ultimately more–or less–valuable than others. Try to make your next one really count. OK, “Mary”?

And again, reiterating: We absolutely recognize commission sales jobs can be hard. We know a lot of good people work them. Many because they have no choice. Others because they’re good at it. And some people even like it. We do indeed recognize and respect the work and people out there doing it. But in the case of the Grafton Sales Stalker, we’re confused about how throwing all dignity and self-esteem out the window is even remotely worth whatever money she might make from it. We’re not laughing at this person. We feel sorry for her. Such extreme behavior is embarrassing to watch. It seems so…desperate. Unnecessary. Rude. It’s very uncomfortable for us as shoppers. It does not make us want to visit Colder’s Northshore in Grafton or any other retail establishment that has employees behaving like that. We have avoided the Grafton Colder’s many times because we just don’t want to be accosted by that woman yet again. We’re convinced she drives away more sales than she makes, stalking people like that.

By the way, “Mary”, before we forget: we were completely unable to reach you at the “biteme@msn.com” email address you provided. Maybe just leave us your @colders.com email address next time? Thanks again for your comment, “Mary”!

Colder’s Current Fib, The New Year’s Sale TV Ad…?

Not Real MoneyNowhere in Colder’s latest TV commercial for their recent if not still-ongoing New Year’s Sale do they go out of their way to mention any real exclusions or restrictions about the entire deal other than stating simply, “75% of our stuff qualifies” (paraphrased)… which is surely just referring to a customer’s ability to receive any money-back credit from Colder’s in the first place…?

No real nuts-and-bolts mention of how you can–or, most critically, how you can’t–spend the credit. Just the presented notion that you’re going to get a free dollar for every dollar you spend, to use at Colder’s however you please.

In fact, Colder’s New Year’s Sale ad even goes so far as to visually depict the cash-back credit as actual US currency–with their onscreen character clearly, specifically handing back a dollar bill for every dollar bill it receives.

Deceptive? You decide.

So, Colder’s: Is the ‘Half Back’ or ‘Full Back’ or ‘Quarter Back’ or ‘Spend a Dollar Get a Dollar’ credit the same as cash, or isn’t it? Back in July 2008, when we spent $1200 bucks at your Grifte…err, Grafton location, it sure was supposed to be, according to your salesperson. Even your latest television ads continue to (quite directly) suggest it’s true!

This New Year’s Sale television commercial is Yet Another Colder’s Ad that seemingly says one thing when the reality may actually be something rather different. Imagine your shock if you came back a second time to use your credit and find you were unable to use it on a slew of merchandise, including any and all items with advertised sales pricing, and floor models. The very credit that got you into the store. The credit you were told was the same as cash. The credit may likely never be allowed to leave the store–not entirely intact, anyway.

It doesn’t quite seem kosher to us to offer and advertise something for sale at one price, then look at how you’re planning to pay for it and say “oh yeah, that price on the tag there… you can’t have it.”

Colder’s… where the “Something More!” customers get might otherwise be described as an unwelcome and unfriendly and seemingly unethical–if not also illegal–Gotcha! And really, even if they are now telling customers about this particular restriction as they’re shopping initially, they may still have been lured into the store by a current Colder’s ad and it’s apparently-deceptive premise that they’d be getting dollar-for-dollar credit to put toward additional “Something More!” merchandise of their choosing.

One Milllllion Dollars

We suppose as long as you understand that you may not really be getting a real dollar back for every very-real dollar you spend, you can go right ahead and overspend buying stuff at Colder’s you should easily be able to find–likely at a better price–at nearly any other Milwaukee-area retailer that sells what Colder’s ‘sells’; Colder’s imports products from China just like other similar area retailers.

But honestly, you as a consumer should be smarter than that. We were not, and we’re learning that now. Shop around. Don’t patronize Colder’s unless you really, truly understand what you’re getting–or more specifically, not getting. Don’t get stuck with a half-baked cash-back credit you’ll find hard if not impossible to use. And again, because it’s so very important: GET IT ALL IN WRITING, no matter where you ultimately end up.

Colder’s Mission Statement … Is Terrible

We have no idea what Colder’s mission statement is trying to say. From their website:

Mission Statement

The time of selection of a major item for your home should be a joyous occasion!

Our Selection, displays and knowledge are here only to help you select those items which best fulfill your dreams of betterment in the home.

It’s like someone copied bits from a fortune cookie… Or it was written by actual monkeys. Maybe both.

Colder's Corporate Mission Statement Department

Given the fact–per their own website–that Colder’s retail-sales employees are 100% commission (“100% commission gives you great opportunities to write your own paycheck”) it’s not surprising that Colder’s mission statement makes little to no sense, because ultimately, it doesn’t matter. Colder’s mission statement might as well be just like this:

Mission Statement for the Greedy

By the way, did we mention that Colder’s seems to be ripping people off? With a mission statement this muddled, it’s really no surprise they can’t seem to write up detailed terms/conditions/restrictions for their various promotions and other “sales” that, to us, more closely resemble bait-and-switch schemes than straight-up, honest deals for their customers.

Until Colder’s gets their act together, and starts acting a lot more consumer-friendly, we strongly recommend you do not shop at any local Milwaukee-area Colder’s locations.