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Barcamp Milwaukee 7 Attendance Postmortem

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This is my way-late postmortem on the seventh annual Barcamp Milwaukee, held every year to celebrate geeks everywhere and bring people together to discuss and learn from one another about all the things they make and do.

There was only one ugly bit for me this year, during the late, late overnight hours, that kinda screwed up my Barcamp rhythm to the point where I knew I’d not be able to stick around for the full day on Sunday. It was in the form of a drunk attendee that apparently ran out of people to “talk to” overnight. He was wandering the building, and kept drifting back to an area where I was working with a young woman on a Linux problem she was trying solve. Now, I can’t speak for her, but my impression was that she didn’t feel particularly safe with this guy wandering the building, tripping all over himself, carrying beers around, blasting music in the commons downstairs, and so on. He told me the 3D printing guys all vanished–gee, I wonder why–so we were all he had left to talk to. Grrrrrreat it was not.

I’d love to see a reminder that people not be allowed to get drunk-stupid at future events. I had a beer or two earlier Saturday night, so I’m not being a prude about it, but excess… is usually excessive.

As for the sessions… I enjoyed the Artemis bridge simulation software time quite a lot. Hard to believe that’s all one developer’s work. There was a ton of 3D printing going on. Got into an OpenBSD session discussing it and its heritage, got an impression of the state of the apparently-barely-existent game development industry in Milwaukee (not great), learned a bit about cable hacking, sushi rolling, and spent some more time around people interested in the Arduino and Raspberry Pi projects/hardware. Even helped a few people with some hardware/software issues (mostly Linux-related) outside of sessions in the coworking space. The “Nerdy Derby” car racing was a real highlight and treat to watch this year, too, with tons of interesting entries. And finally, I got to knuckle down in a corner and get some work done of my own, as I do every year; it’s a tad anti-social, perhaps, but highly productive time for me!

If you have kids, you should try and bring them to the Sunday “Kids Camp” next year. I keep meaning to bring my own, but Barcamp always ends up being in a bad weekend for my kids (October’s a busy month for us in general). It’s a kids event still finding its legs, but it’s a nifty way to get your kids into making, presenting, learning, and having fun while doing it. I suspect it will break away from Barcamp and become its own event at some point, but for now, you’ll only find it at Barcamp Milwaukee.

Barcamp Milwaukee is free, every year, relying on sponsors for meals, t-shirts, etc. They really want you to come and help make it better simply by sharing what you know. Of course, if you’re able to sponsor, or know someone who can, that’s another awesome way to get involved.

So, summing up: I had a good time, despite bailing early on the second day (and missing Immy’s lunch cater, which saddened me greatly). Most sessions were informative. I never seem to come away feeling like I’ve learned a lot, but I do always come away feeling reinvigorated about learning more than I already know–a net-positive, I think, for the event itself and for me.

Special thanks to the Bucketworks crew for all they do, and to Pete Prodoehl in particular. I understand this may be his last time herding Barcamp Milwaukee’s many cats, and I can’t say I blame him.

Until next October, I guess.

Colder's, customer service, fraud, furniture, half back, home furnishings, incompetence, Milwaukee, Milwaukee Area, ripoff, Roadrunner, scam, shame on you, Wisconsin

There’s Something About “Mary” (and Colder’s)…

“Mary” takes time–on Easter Day, of all days–to give us her apparent best: a curt yet carefully constructed point of view regarding our post Colder’s of Grafton – Beware The Sales Stalker:

Classy.“Mary”, you certainly do make a valid point about us being losers! In a retail sense, as consumers who’ve spent money at Colder’s expecting to be treated honestly, fairly, and with respect, we are indeed huge losers so far! And so are many other people who have given Colder’s their hard-earned money at one time or another. We’re all big losers because we shopped at Colder’s!

As for getting a life, “Mary”, that really got us pondering! Who might have less of a life and more urgently need to “get” one: people raising awareness of a company ripping off consumers, detailing shoddy customer service and their experiences so others don’t make the same mistakes, or employees who willingly take 100%-commission jobs and then reduce and demean themselves chasing down shoppers like the filthiest of lawyers chase down ambulances? We prefer to remain in the non-stalking, pro-consumer, down-with-crap-companies camp, thank-you-oh-so-very-much.

We then wondered: could someone be considered a big loser lacking a life if they spent part of their Easter Sunday leaving comments like yours, above? Any insight there, “Mary”?

At least you didn’t call us extortionists!

“Mary”, it’s perfectly OK to disagree with us. Really! However, a tip, if you don’t mind one: if you really want to have an impact, some actual substance to accompany the grade-school-variety name calling might help you establish your position and even ‘win’ the discussion.

For example: what about our observations and opinions lead you to believe we have no lives? What is it that you feel really, truly makes us big losers? If you work for Colder’s, or have some other less-direct affiliation with them, that alone is OK; we definitely don’t hate you or anyone else for just that, at all. There’s really no need to take any of this personally, either, “Mary”. What parts of our very real observations, opinions and feelings about our Colder’s experiences bother you so much, and why?

As it stands, “Mary”, you’re apparently calling us names like some kind of self-indulgent, insolent child for pointing out–truthfully and honestly, by the way–that we don’t like to be treated badly. Do we want to be literally hunted like so much prey in the case of the Grafton Sales Stalker when we visit a Colder’s store–or any retail store? No, thank you, we do not. Do you?

We previously wrote:

[…] we have absolutely no interest in buying from someone that doesn’t respect us, our space, or our time to shop at our own leisure. We can’t check out items in the store when we’re feeling eyes burning into our backs as we’re standing there. We feel like meat.

Reading that, your get-a-life/big-loser comment really doesn’t make any sense–to us, anyway–unless you’re the stalker or are otherwise just trying (and failing) to defend the stalker, Colder’s itself, or both.

Do you believe being treated like that as a customer is acceptable? Would you honestly appreciate that as a consumer? Is such behavior appropriate for any salesperson? Would such a technique get you to spend a lot of money with that salesperson and their store/company? Did you answer ‘yes’ to any of these questions, “Mary”?

So please, do feel free to try again, “Mary”. Really. We’re listening and want to hear what you have to say, assuming you actually have more to say. While we have stated many times that we value every comment we receive, some are ultimately more–or less–valuable than others. Try to make your next one really count. OK, “Mary”?

And again, reiterating: We absolutely recognize commission sales jobs can be hard. We know a lot of good people work them. Many because they have no choice. Others because they’re good at it. And some people even like it. We do indeed recognize and respect the work and people out there doing it. But in the case of the Grafton Sales Stalker, we’re confused about how throwing all dignity and self-esteem out the window is even remotely worth whatever money she might make from it. We’re not laughing at this person. We feel sorry for her. Such extreme behavior is embarrassing to watch. It seems so…desperate. Unnecessary. Rude. It’s very uncomfortable for us as shoppers. It does not make us want to visit Colder’s Northshore in Grafton or any other retail establishment that has employees behaving like that. We have avoided the Grafton Colder’s many times because we just don’t want to be accosted by that woman yet again. We’re convinced she drives away more sales than she makes, stalking people like that.

By the way, “Mary”, before we forget: we were completely unable to reach you at the “biteme@msn.com” email address you provided. Maybe just leave us your @colders.com email address next time? Thanks again for your comment, “Mary”!

Colder's, customer service, furniture, home furnishings, incompetence, Milwaukee Area, shame on you, Wisconsin

Colder’s Northshore / Grafton – Another Customer Service Failure

Some Colder's Employees Might Be Aliens

Here’s yet another now-former Colder’s customer who had a bad experience with Colder’s Northshore in Grafton last year and shared it online:

Like the furniture, hate the service

I am very disappointed in the poor quality of customer service I’ve experienced from Colders.

I purchased a living room set of a sofa, loveseat, and recliner at the Grafton store. I placed my order with Cindy Hoffart on Saturday 7/12. She completely neglected to tell us the chair was on backorder and when we left the store we were expecting a complete delivery of all three pieces.

On our scheduled delivery date, Friday 7/18, I called the store because I had no idea what time to expect the delivery. The person on the phone read my order out loud and mentioned a love seat and sofa. I said we ordered a recliner too and her reply was, “The recliner is on backorder. Didn’t you know that?” I replied that I didn’t know that and she said she would email our salesperson to find out the details. Shouldn’t the “customer care” department know the details? It was then I finally looked closer at our receipt and I saw BACKORDER after the recliner.

Early Saturday morning we received a voice mail from the saleswoman we worked with. It was a standard courtesy call after a delivery. She asked how everything went. She did not mention anything about the recliner in the message so I called her back. I asked her when we were getting our recliner and she said that was the reason she called earlier (but said nothing about it). She told me she was not at a computer where she could look up the status of my recliner and she would call me back in 30 minutes. She never called back.

I called the store this morning, Monday the 21st., and asked once again, when I could expect to receive my recliner. The woman on the phone said more were due in this week and one could be sent to the Grafton store for me to pick up. Even though I paid to have all of my furniture delivered I am going to pick up the recliner with my own car because I am tired of waiting.

I might also add that everyone I’ve talked to on the phone sounded like they were half asleep, they weren’t very friendly, and your phone system is awful. I could barely make out anyone is saying no matter where I called from.

Over the next year my wife and I were planning on buying new office and bedroom furniture. I can assure you we won’t be buying these items or anything else from Colders ever again. We certainly won’t be recommending your store to our friends and family either.

It may be Standard Operating Procedure. It may just be incompetence, too, but that’s an awful lot of repeat stupidity…

Either way, it’s undeniably terrible customer service–completely unacceptable behavior for any retailer.