It’s been almost a month since I last posted about this. Too ticked off, generally.
No change. No response. Nothing.
It’s being suggested over at TechCrunch that Twitter is some sort of magic bullet for solving issues not terribly dissimilar from my own here with Time-Warner Milwaukee. I’m not sure I buy it. I’ve been posting on Twitter a little about it, and I’ve been keeping a separate log of sorts on Twitter as well, and it’s had zero effect on our getting any sort of resolution from TWC-Milwaukee or Roadrunner.
Maybe Twitter is one way to stay on top of customers. Comcast is apparently better at this than TWC/RR, although I don’t know if it’s an officially sanctioned, company-created/endorsed program or a Comcast employee that just happened across an A-lister with a substantial online voice and decided to lend a hand for whatever reason.
In any case, be it Time-Warner or Twitter, neither has done much at all for me in my own situation.
Of course, I probably shouldn’t expect Time-Warner or Roadrunner to track issues on Twitter or anywhere else if they can’t even respond to direct contact from customers…
Welcome to any TechCrunch readers, btw. I’m told a friend of mine has commented on the Comcast thread there… Feel free to help me yell; I don’t have quite the publicity-generating range of the top bloggers and A-listers who get CEOs bending over backwards for them every time they so much as sneeze.