Time-Warner/Roadrunner Update — May 2007

Still nothin’.

They were supposed to do some line testing or something and get back to me either way. That was nearly two months ago now. Of course, this is/was the second time they were supposed to do this testing; the first time, they never actually did it at all.

I’ve tried calling them, but I can’t get through without terrible wait times (I’ve had 1/2-hour-plus hold times, and have frequently had to give up waiting), and the situation has gotten so complicated with details of visits and things I’ve tried on my end to reproduce the problem that it’s nearly impossible to explain over the phone anyway. Figuring out who to contact at Time-Warner has not been easy either.

I’m a patient person, however. I want to see if they end up doing the right thing. Meanwhile, I have received some credits for the lacking service, and that’s nice, but it’s not really enough (especially now, months later)… I want the service to actually work. I don’t think that’s too much to ask, do you?

Apologies

Due to ongoing issues with Time-Warner/Roadrunner regarding my cable Internet connection, I am unable to provide some of the usual levels of development, support, and assistance. It’s affecting all areas of my business, as well as my home. My office phone is also affected. I’m truly sorry.

I hope to have some sort of update eventually, but as of right now, I’m stuck waiting on Time-Warner again. As some of you know, this has been going on a while now. The most recent TW/RR technician here–just a couple days ago–wasn’t helpful, to put it mildly. Only time will tell if TW/RR can and will get this straightened out. As of this time, I’m not that comfortable endorsing them as an ISP, but I’ll reserve final judgement for a while to see what they come up with, if anything.

Please do your best to contact me with any questions, and I’ll continue to do my best at answering them. Hopefully this will all be over with soon. Bear with me as we work through this; I greatly value your business. Let’s hope TW/RR values mine.