And so it goes. We have a busted leg, and the poor thing can barely walk. Our oldest son is bummed; he worked really hard at school to earn it as a reward. As you can hopefully see, the location of the break and the size of the leg both would seem to make repair pretty unlikely…
We did get help, tho…
Below, you can really see how thin the joint is on one of the good legs, near the top. This is the joint on each leg that gets stressed again and again when you need to bend the legs to correct the gait of the bug (which has been pretty often with this AntOriginal).
Got a response on Twitter about this earlier today, so we emailed the company. We’ve not had it very long, so maybe they will help us with a replacement or something…
UPDATE: The fine folks at HexbugCo are sending a replacement. Now that’s customer service. Quick, no-hassle assistance that I’ll remember the next time I see their product in stores–and buy more of it.
ANOTHER UPDATE: I screwed up when I looked up which bug this was. Replacement Ant came today, and I noticed it’s a different bug! Looking at the HEXBUG site again, our busted bug is an Original, not an Ant. Still, son will be happy and I’m glad Innovation First Labs has been so gracious and helpful.
No related posts.
One Response
Stay in touch with the conversation, subscribe to the RSS feed for comments on this post.
Continuing the Discussion