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HEXBUG Original (not Ant) Breaks a Leg

And so it goes. We have a busted leg, and the poor thing can barely walk. Our oldest son is bummed; he worked really hard at school to earn it as a reward. As you can hopefully see, the location of the break and the size of the leg both would seem to make repair pretty unlikely…

UPDATED (June 2013): Posterous.com folded, and with it, the images from this post. Only noticed it now; oops. We’ll see about finding originals from a backup and repairing things at some point. Maybe… this post IS pretty old.

[images were here... gone now until we fix it, if we fix it]

Got a response on Twitter about this earlier today, so we emailed the company. We’ve not had it very long, so maybe they will help us with a replacement or something…

UPDATE: The fine folks at HexbugCo are sending a replacement. Now that’s customer service. Quick, no-hassle assistance that I’ll remember the next time I see their product in stores–and buy more of it.

ANOTHER UPDATE: I screwed up when I looked up which bug this was. Replacement Ant came today, and I noticed it’s a different bug! Looking at the HEXBUG site again, our busted bug is an Original, not an Ant. Still, son will be happy and I’m glad Innovation First Labs has been so gracious and helpful.

Posted in customer service, Gadgets, posterous, Twitter.

Tagged with , .


3 Responses

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  1. Joseph Fitzgerald says

    Ours just broke on the first day – similar problem. I just wrote customer service to see if they can help us out. My son is a little sad.

  2. Alex says

    @Joseph: Good luck and thanks for your comment. :)

Continuing the Discussion

  1. Tweets that mention HEXBUG Ant Breaks a Leg – a l e x f a l k e n b e r g -- Topsy.com linked to this post on November 17, 2010

    [...] This post was mentioned on Twitter by Alex Falkenberg and Alex Falkenberg, Alex Falkenberg. Alex Falkenberg said: HEXBUG Ant Breaks a Leg http://ff.im/-tVH4T [...]



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