Comments on: Vonage, You’re Making A Mistake, And Losing A Customer http://www.alexfalkenberg.com/2009/06/30/vonage-youre-making-a-mistake-and-losing-a-customer/ We think it. We do it. Mon, 09 Jan 2012 22:53:31 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: Alex http://www.alexfalkenberg.com/2009/06/30/vonage-youre-making-a-mistake-and-losing-a-customer/comment-page-1/#comment-5735 Alex Mon, 24 May 2010 08:06:07 +0000 http://www.alexfalkenberg.com/?p=344#comment-5735 LtVu: There are indeed fees put in place by govt entities, but Vonage is/was collecting several they were not at all required to collect, "just in case". For a company that--at least initially--swore up and down they'd never be like a regular phone company, they've turned into pretty much exactly that. I suppose it could be argued that it's all inevitable, but I'm not easily convinced. Thank you very much for stopping by and for your comment. LtVu: There are indeed fees put in place by govt entities, but Vonage is/was collecting several they were not at all required to collect, “just in case”. For a company that–at least initially–swore up and down they’d never be like a regular phone company, they’ve turned into pretty much exactly that. I suppose it could be argued that it’s all inevitable, but I’m not easily convinced.

Thank you very much for stopping by and for your comment.

]]> By: Long time Vonage user http://www.alexfalkenberg.com/2009/06/30/vonage-youre-making-a-mistake-and-losing-a-customer/comment-page-1/#comment-5702 Long time Vonage user Tue, 11 May 2010 21:04:20 +0000 http://www.alexfalkenberg.com/?p=344#comment-5702 http://www.fcc.gov/cgb/consumerfacts/understanding.html You might want to look into what fee's are being levied on vonage by state and federal mandates. Some of them may not be required to be passed on to customers but the government officials know that they will be passed on when they create them. http://www.fcc.gov/cgb/consumerfacts/understanding.html

You might want to look into what fee’s are being levied on vonage by state and federal mandates. Some of them may not be required to be passed on to customers but the government officials know that they will be passed on when they create them.

]]> By: Alex http://www.alexfalkenberg.com/2009/06/30/vonage-youre-making-a-mistake-and-losing-a-customer/comment-page-1/#comment-5423 Alex Tue, 30 Mar 2010 14:50:12 +0000 http://www.alexfalkenberg.com/?p=344#comment-5423 @Justin: Wait 'til you try to leave, even after your two years are up. They will always try to keep you, find some way to bill you more on your wait out the door, or otherwise berate you or lie to you to retain you. It's one of of the most customer-unfriendly experiences I've ever had. Reading around, you'll easily find similar if not identical complaints from others. Good luck! @Justin: Wait ’til you try to leave, even after your two years are up. They will always try to keep you, find some way to bill you more on your wait out the door, or otherwise berate you or lie to you to retain you. It’s one of of the most customer-unfriendly experiences I’ve ever had. Reading around, you’ll easily find similar if not identical complaints from others. Good luck!

]]> By: Justin http://www.alexfalkenberg.com/2009/06/30/vonage-youre-making-a-mistake-and-losing-a-customer/comment-page-1/#comment-5421 Justin Tue, 30 Mar 2010 10:27:35 +0000 http://www.alexfalkenberg.com/?p=344#comment-5421 I'm also getting pretty fed up with Vonage's price increasing. Seems to be every 4-6 months they are sending me an e-mail saying that unfortunately, a couple of services are going up 50 cents each. I'm one of the lucky ones who had to agree to 2-years of service, or I will be tagged with a $40 disconnect fee. I’m also getting pretty fed up with Vonage’s price increasing. Seems to be every 4-6 months they are sending me an e-mail saying that unfortunately, a couple of services are going up 50 cents each. I’m one of the lucky ones who had to agree to 2-years of service, or I will be tagged with a $40 disconnect fee.

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