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Colder’s of Grafton – Beware The Sales Stalker

The following has no specific ties to the still-ongoing issue we’re having with Colder’s, although it is about the same Colder’s store location in Grafton, WI that’s the source of all of our cash-back misery and anger.

There’s a salesperson at the Grafton Colder’s store that seems to hang out just past the staircase, close to a desk near the front end of the center area of the store. She acts like some sort of crazed attack dog or starving wolf. If she sees you walk in the door, she will beat a path to you to hound and hound and hound you. Even when telling her–politely, repeatedly, adamantly–that you don’t want to be bothered at ALL, she still forces herself on you, shoving business cards at you, spewing on and on about who-knows-what.

And then she proceeds to stalk you around the store, lurking about 50-100 feet or so away, trying to lag back behind displays, even following you around upstairs if you go up there, waiting to pounce.

We don’t know her name, but if you’ve ever been to the Grafton Colder’s, you probably know who we’re talking about.

Gonna Get You!Lady, people NOTICE. You might otherwise be a really nice person, but it’s too much. We don’t want to buy from someone that’s constantly accosting us with all the pressure they can muster. We’re sure others feel the same way. Really. It will never work in your favor.

For us, she really excels at making the Colder’s shopping experience feel extra sleazy and high-pressure. The problem for her is that we have absolutely no interest in buying from someone that doesn’t respect us, our space, or our time to shop at our own leisure. We can’t check out items in the store when we’re feeling eyes burning into our backs as we’re standing there. We feel like meat.

We’ve avoided shopping at Colder’s of Grafton many, many times because we do not appreciate being virtually mauled by this woman–seriously, every. single. time. we’re. there.  The last few times we were there, we’d actually preemptively run up the stairs or duck into the elevator, or take any other wide path in the store in an attempt to steer well clear of her.

Of course, again, this isn’t the only problem we have with/at the Grafton Colder’s store; there’s that one other lingering problem, too.

Posted in Colder's, customer service, furniture, General, home furnishings, incompetence, Milwaukee, Milwaukee Area, shame on you, Wisconsin.

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7 Responses

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  1. Mary says

    Get a life you big loser!

  2. Alex says

    Hi, “Mary”. Our reply to your comment is here: http://www.alexfalkenberg.com/2009/04/14/theres-something-about-mary-and-colders/.

  3. Milo says

    It’s not just “Mary”, they are all like that at Colders. And not just Colders; but Steinhafels, American and other loser stores like that. But you are right, Colders is a king of low life, cheap talk, sales tactics.

  4. Alex says

    @Milo: It’s entirely possible the same sorts of things can and do happen at other retailers. We have tried to make that clear as we’ve gone along, and we’ve done our best to avoid advocating any other retailers as alternatives because of that. Colder’s, for us, is a series of classic, worst-case textbook-variety examples of exactly how NOT to treat people, but it certainly has no monopoly on those customer-hostile behaviors. Thanks for your visit and comment (and sorry about the late reply).

Continuing the Discussion

  1. There's Something About "Mary" (and Colder's) - a l e x f a l k e n b e r g linked to this post on April 14, 2009

    [...] “Mary” takes time–on Easter Day, of all days–to give us her apparent best: a curt yet carefully constructed point of view regarding our post Colder’s of Grafton – Beware The Sales Stalker [...]

  2. Colder’s Is Doing It Wrong - And Not Just in Grafton - a l e x f a l k e n b e r g linked to this post on June 8, 2009

    [...] crazy to stand around all day earning nothing. Maybe that explains the behavior of the saleslady that’s stalked us through the Grafton store so many times, [...]

  3. Avoiding Colder’s Furniture — Some Options – a l e x f a l k e n b e r g linked to this post on April 4, 2014

    […] of these other stores will have better everyday pricing than Colder’s. You might even avoid being stalked throughout the store like a piece of meat, […]