You write as if companies and their employees have no obligations or responsibilities whatsoever–ethical, legal, or otherwise–but to their immediate bottom line. That consumers have no rights or reasonable expectations of… anything! This is a position so utterly untenable that one can’t possibly argue against it in any reasonable way. So we won’t.

In these times, it is sadly the customers job to make sure they are getting the best price possible. It’s unfortunate, but you will run into it anywhere a person is relying on your purchase to make a living. If you see that the sale price would be best, go with that. You are not forced to go with the promotion at this store. Just open your eyes and don’t be so reliant on what others tell you.

Also, it’s only the customers with bad experiences that are going to write about it. Few people who have had a great experience or an average one take the time to rant about it. They are to busy enjoying their purchases!

Since Colder’s doesn’t pay salespeople at all in the first place (sales positions are 100% commission-based), I’m not sure what that really saves them, but clearly Colder’s knows how to squeeze every last bit of blood out of any stones they find, be they customers or their own employees.

Thanks for your comment.

Stories like yours, to me, are very rare (and accordingly, difficult to even imagine)–and not just on this website. I don’t know if you read recently about Colder’s buying the Flanner’s inventory and name, but the JSOnline article’s comments don’t exactly give an impression of loads of satisfied customers like yourself.

I still find the “cash-back” programs–as well as Colder’s itself–essentially customer-unfriendly at their core, but again, if you’re happy, then that’s all that really matters. Thanks again for taking time to share your experiences.

We were back recently working with the same salesperson. I’ll have to find his card. Anyway, we were looking at a mattress set and dresser/mirror/chest deal. Initially, it would have been $3500 with $1500 to spend. Again, he reworked it and the total price came to $2900. I feel good about both deals and the furniture was delivered on time as promised.

I know I’m in the minority here but I had a sales person who made sure we knew the full back was no good on sale or floor merchandise and spent time finding us the lowest price on only what we wanted.