The Double Play+HSD charge is an installation charge, for monkeying around with the box outside your place (or so we were told). In our case, it’s the box that runs along the ditch behind our house that brings cable to our house proper. They probably had to either hook up the cable in a service closet in your building’s basement or a nearby light pole or something, or install or remove a filter on the line so you got the right level of service, so RR worked properly, etc. Or they stared at the panel in the closet, walked away, and charged you for it anyway.

We called when we saw this on our bill. We explained that we were told by the rep that processed our transfer request a month or so earlier that there wouldn’t be any install or other charges at all since we were only transferring service within the same TW-Milwaukee service area. The rep we talked to ended up giving us a credit for it. You might be so lucky, too. In fact, look at your bill and insist they explain and justify all the charges to you. If they can’t, there’s no reason why they shouldn’t remove them for you, on the spot.

Thanks again for writing; good luck with Time-Warner and Roadrunner (as you clearly know, you’ll need it more than not).