They certainly know where we live. They know our phone number. They’ve been given a business card with additional contact information, a link to this very website, and to the Twitter account we’ve used to log disconnects and mini-blog about the situation.
And still, nothing. Not a peep.
The last time we paid our bill in person at the Southridge retail location, I asked the rep if she remembered me. She said she did. I told her that we still had no been contacted by anyone. She seemed surprised. She told me she would make sure someone knew so that it would be taken care of.
That was more than a month ago now…and still not a word from anyone.
Is it really this hard to do even the most basic customer service correctly, Time-Warner? Is taking responsibility too hard for you, Time-Warner? Apparently it is. It’s disgusting and pathetic.
So with that in mind, we are left with no choice but to start escalating this outside Time-Warner’s realm, if only for principle’s sake, because it’s unbelievably sad that such a major presence in Milwaukee can so openly and shoddily treat customers. How overwhelmed are you with the constant Time-Warner and Roadrunner branding around town, at sports events, on television, etc? You can’t escape it. They brag about their products, and they brag about their service. To us, their customer service claims of excellence seem like proposterous, impossible, bold-faced lies.
It’s time someone called them on it all. Openly. For all to see. Time-Warner, if you’ve got time and money to sponsor Summerfest, you’ve probably got a few resources to personally contact us and Finally Do The Right Thing(tm) and make this entire nightmare of the last year right, once and for all.