It’s been almost a month since I last posted about this. Too ticked off, generally.
No change. No response. Nothing.
It’s being suggested over at TechCrunch that Twitter is some sort of magic bullet for solving issues not terribly dissimilar from my own here with Time-Warner Milwaukee. I’m not sure I buy it. I’ve been posting on Twitter a little about it, and I’ve been keeping a separate log of sorts on Twitter as well, and it’s had zero effect on our getting any sort of resolution from TWC-Milwaukee or Roadrunner.
Maybe Twitter is one way to stay on top of customers. Comcast is apparently better at this than TWC/RR, although I don’t know if it’s an officially sanctioned, company-created/endorsed program or a Comcast employee that just happened across an A-lister with a substantial online voice and decided to lend a hand for whatever reason.
In any case, be it Time-Warner or Twitter, neither has done much at all for me in my own situation.
Of course, I probably shouldn’t expect Time-Warner or Roadrunner to track issues on Twitter or anywhere else if they can’t even respond to direct contact from customers…
Welcome to any TechCrunch readers, btw. I’m told a friend of mine has commented on the Comcast thread there… Feel free to help me yell; I don’t have quite the publicity-generating range of the top bloggers and A-listers who get CEOs bending over backwards for them every time they so much as sneeze.
- Other Time-Warner / Roadrunner Subscribers Want Answers, Too
- Tracking Time-Warner/Roadrunner Cable-Modem-Constantly-Rebooting-Again Problem
- Time-Warner Milwaukee / Roadrunner Problem May Finally Be Fixed…?
- Another Time-Warner Milwaukee / Roadrunner customer forced to surrender
- Time-Warner/Roadrunner Update – April 2007
I just upgraded my modem and got a fancy new 802.11n router. So far(2 weeks), so good. I have been reading your posts and saw your new frustration on twitter and agree with @compujeramey when he says call ATT if you can.
@KeVroN: Thanks for dropping by.
I checked on the availability of AT&T’s UVerse after @compujeramey suggested it, and it wasn’t available at my address (Greendale). (AT&T’s standard DSL service isn’t really an option.)
A couple of weeks ago I noticed an AT&T store in Greenfield–not more than a couple miles from where I live–had a sign up promoting UVerse, so I’m thinking hey, maybe it’s finally available here… Turns out they do indeed sell it, and the store address has an active, functioning UVerse account attached to it, but it’s still not available to me here. So close…
Our best (and probably only) hope at this point is our upcoming/eventual physical relocation to Ozaukee County. Time-Warner Milwaukee still owes us a boatload of money for all this nonworking service here, though, imo, but I’m not holding my breath, for obvious reasons.