Comments on: Tracking Time-Warner/Roadrunner Cable-Modem-Constantly-Rebooting-Again Problem

By: Alex

Alex — Tue, 30 Aug 2011 03:47:47 +0000

@Seth: TW should replace the modem for you without any hassle at all–just a matter of a trip to a local office or retail location with your old modem. Make sure you get the latest/newest model available; that’s what finally solved the problem for us. Good luck, and thanks for visiting and commenting!

By: Seth

Seth — Tue, 30 Aug 2011 02:38:55 +0000

We’re having the same problem. At first we thought it would be the router. Two weeks after testing (plugging the modem directly into the computer) we found out that the modem is faulty. The modem itself keeps resetting. Time Warner keeps telling us that everything is okay on their end. We may be looking at replacing the modem itself.

By: Alex

Alex — Mon, 29 Aug 2011 02:26:28 +0000

@Beltic: Thanks for taking time to comment, and sorry to hear about your issues. I’m not sure AT&T is any better, but it no doubt varies from one region to the next. Best of luck to you!

By: Beltic

Beltic — Sun, 28 Aug 2011 12:41:58 +0000

I just got the service (switched from Verizon to save some $$) 4 days in, I hate it. This modem is junk. thier customer service is a joke. Got quoted one thing, they installed another, then wont correct it. If my modem continues this behavior for another day, ill probably blow a gasket will I call to compalin about it to the customer service rep. this is nuts. In North Texas, this was AT&T before charter, and we did NOT have these problems back then. Bring aT&T back please.

By: Alex

Alex — Sat, 23 Jul 2011 06:24:14 +0000

@Mardy: Do try to get the most current model of cable modem they provide, and see if that helped. That seemed to finally solve the problem up in our area. Sorry for the late reply, too. Been in and out and away (kids and summer, go figure). Good luck.

By: Mardy

Mardy — Sun, 03 Jul 2011 23:23:45 +0000

We live in North Dallas (TX) and we are constantly having the same issue. High transmits is what they are telling us are the issue. Ok sure. But,They haven’t been able to pin point the problem after several visits.