I give up.
They’re either completely stupid, or they’re trying to game me somehow, I don’t know. And I don’t care.
I’ll be taking my business elsewhere, right away. There are plenty of providers out there, and it’s not a problem for me to find a new one. Some are even eager to help their customers!
Maybe they’re hoping they’ll get me to call in so they can hit me up with some “must-have, can’t miss!” offers. Seems more likely at this point that they’re actually just really, really dumb. How hard IS it, Citibank, to plug my current balance(s), however you calculate them, into my soon-to-be new terms, and come up with an estimated payment amount?
Anyway, forget it, Citibank. And, umm, shove it. No one should have to ask ANY company a half-dozen times or more to answer what should be a very simple question.
Worst. Customer. Service. Ever.
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