Cable Modem Reboots Log (through 05 June 2007)

(the following post was password-protected for Time-Warner’s own consumption and viewing until Feb 20, 2008. -Alex)

The following log is NOT inclusive of all cable modem reboots that have occurred, due to being out of town/away from machines, etc.; there is also at least one full week of log data missing, and many other reboots were simple not caught due to the cablemodem log scrolling log entries away due to so many reboots and errors.

As of 05 June–not counting any missed days or missed reboots–the average number of reboots since 12 March 2007 is 4.3 per day.

That’s averaged over the last three months. Does Time-Warner consider this acceptable? We don’t.

In fact, the only reason it’s not averaging higher is because we’ve been adjusting our usage due to knowing we’re going to have trouble anytime we try to use it.

The logging is a huge pain in the butt to do. It’s time-consuming. It reminds us daily of the problem that TW doesn’t seem to care about. I hate doing it. But the logging must continue, until this is finally resolved.

DATE             TIME   NOTES 

12-Mar-2007       1437
                  1443
                  1448
                  1452
                  1454
                  1456
                  1503
                  1512  reset by me
                  1521
                  1523
                  1525
                  1528
                  1533
                  1536
                  1538
                  1551  1 min into start of a 300MB file download,
                        adding a second 100MB download from same host
                  1559
                  1643
                  1644
                  2226  was away not using machine
13-Mar-2007       0159  actively using machine
                  0205
                  0209
                  0212
                  0238
                  0309
                  0351
                  0439
                  0503
                  0526
                  0603
                  0649
                  0743
                  0836
                  0850
                  1028  break/errands
                  1244
                  1617
                  1743
                  1858
                  1953
                  2104
20-Mar-2007       1548
                  1625
                  1702
                  1932
                  2347
21-Mar-2007       1326  did not log for the week prior
                  1752
                  1953
                  2008
                  2015  rest of 21 mar not noted; there were more but log had scrolled
22-Mar-2007       1216
                  1436
23-Mar-2007       0119
                  0125
                  0208
                  0245
                  1157
                  1219
                  1328
                  1342
                  1646
                  2026
                  2222
25-Mar-2007       1009  not home previous day; log had already scrolled
                  1358
                  1404
                  1408
                  1427
                  1511
30-Mar-2007       1919  did not note log data for days prior; log had already scrolled
31-Mar-2007       0035
                  0207
                  0709
                  0953
                  1010
                  1146
1-Apr-2007        0712
                  1130
                  1440
                  1504
                  1538
                  1541
                  2025
                  2036
                  2051
                  2054
                  2101
                  2128
2-Apr-2007        0933  rest of 01 apr entries had already scrolled
                  0937
                  1335
                  1803
                  1930
                  1932
                  1943
                  1950
                  1956
                  2012
                  2029
                  2048
                  2056
                  2108
                  2116
                  2136
                  2138
                  2144
                  2233
3-Apr-2007        0906
                  0946
                  1016
                  1055
                  1153
                  1224
                  1314
                  1420
                  1431
                  1506
                  1509
                  1514
                  1518
                  1521
                  1534
                  1536
                  1627
                  1636
                  1650
                  1701
                  1725
                  1746
                  1815
                  1832
                  1840
                  1847
                  1856
                  1937
4-Apr-2007        1249  missed quite a few prior to this one due to log scroll
                  1339
                  1354
                  1557
                  1653
                  1726
                  1750
                  1821
                  1841
                  2016
5-Apr-2007        0314
                  0429
                  1433
                  1507
                  1605
                  1635
                  1729
                  1750
                  2028
                  2058
6-Apr-2007        0729
                  0733
                  0739
                  0744
                  0955
                  1006
                  1009
                  1317
9-Apr-2007        2057  out of town/not using network until 5 mins
                        before this particular outage
                  2112
                  2114
                  2116
                  2124
10-Apr-2007       0111
                  1826
                  1831
11-Apr-2007       0212
                  0854  entries since 0212 lost due to no-fec-lock
                        errors scrolling log
                  0907
                  0918
                  1025
                  1302
12-Apr-2007       0031
                  0931
                  1034
                  1036
                  1209
                  1239
                  1315
                  1318
                  1323
                  1334
                  1342
                  1348
                  1350
                  1503
                  1540
13-Apr-2007       0733
                  0857
                  0921
                  1527  (several prior to this one scrolled away…)
                  1559
                  1603
                  1617
                  1641
                  1706
                  1725
                  1747
                  2052
                  2105
14-Apr-2007       0932
                  0937
15-Apr-2007       1614  (several prior to this one scrolled away…)
                  1703
                  1855
                  1858
                  1912
                  1932
                  1947
                  2029
                  2124
                  2130
16-Apr-2007       1129
                  1201
                  1302  reboot by me; router reset alone failed (again)
                  1326  completely down despite all efforts since
                        who-knows-when; CM not responding in any browser
                        from any machine.
                  1417  turns out, in this current instance, that the router
                        was suffering from constant-disconnect/reconnect
                        disease…needed full hard reset (wiping all settings)
                        to recover. Damn you, Roadrunner/Time-Warner. DAMN you!
                  1436
17-Apr-2007       1055
                  1100
                  1108
                  1148
                  1208
                  1225
                  1317
                  1318
                  1330
                  1430
                  1443
                  1520  missed a few prior to this one due to log scroll
                  1540
                  1554
                  1606
                  1616
                  1618
                  1621
                  1632
                  1636
                  1641
18-Apr-2007       0012
                  1038
                  1435
                  1446
                  1806
                  1812
                  2012
                  2020
                  2024
19-Apr-2007       0030
20-Apr-2007       1925
                  2219
21-Apr-2007       1021
                  1525
                  1703
                  2153
22-Apr-2007       1131
                  1255
                  1605
                  1720
23-Apr-2007       1828
                  2225
                  2250
                  2347
24-Apr-2007       0051
                  0110
                  0143
                  0212
                  0212  (yes, twice inside a minute!)
25-Apr-2007       1406
                  2134
26-Apr-2007       2005
27-Apr-2007       1404
                  1416
                  2012
28-Apr-2007       2015  (some prior to this were missed due to log scroll)
                  2117
                  2126
                  2139
                  2144
                  2157
                  2333
                  2354
29-Apr-2007       0015
                  0130
                  0457
                  0523
                  0531
                  0712
                  0808
                  0822
                  0927
                  0938
                  1205
                  1206  (yes, twice inside a minute!)
30-Apr-2007       0833
                  0848
1-May-2007        0719
2-May-2007              (none this day; network not really been used/haven't been home or
                        working last couple days)
3-May-2007        1940
4-May-2007        0235  (started World of Warcraft update download, and boom,
                        connection died, as has been typical)
                  0338  (some prior to this were likely missed due to log scroll)
                  0817  uploading pictures to webhost most of the day this day
                  1049  uploading pictures to webhost most of the day this day
                  1135  uploading pictures to webhost most of the day this day
                  1147  uploading pictures to webhost most of the day this day
                  1206  uploading pictures to webhost most of the day this day
                  1413  uploading pictures to webhost most of the day this day
                  1422  uploading pictures to webhost most of the day this day
                  1442  uploading pictures to webhost most of the day this day
                  1502  uploading pictures to webhost most of the day this day
5-May-2007              out of town/not using network
6-May-2007              out of town/not using network
7-May-2007              out of town/not using network
8-May-2007        2015
                  2019
9-May-2007              out of town/not using network
10-May-2007       0634
                  0817
                  1952
11-May-2007       1445
12-May-2007       0326
                  0500
                  0512
13-May-2007             out of town/not using network
14-May-2007             out of town/not using network
15-May-2007       2155
16-May-2007       1953
17-May-2007       1035
                  1822
                  1942
18-May-2007       1346
                  1346  (yes, twice inside a minute!)
                  1400
                  1402
19-May-2007       2006
                  2344
20-May-2007       2009
                  2301
21-May-2007       1042
                  1325
22-May-2007       0802
                  0924
                  1104
                  1335  attempting to download latest WoW patch and watch
                        an online video review, neither of which is
                        particularly bandwidth-intensive…and failing. Again.
                  1339
                  1355
                  1403
                  1406
                  1407
                  1410
                  1413
                  1415
                  1419
                  1428
                  1433
                  1459  "ToD request sent - No Response received --
                        Retrieved Time....... FAILED"
                  1510
                  1527  finally, TWO HOURS LATER, I'm able to complete watching
                        the online video review..a measly 62MB streaming file!
                  1607  275MB WoW patch finally downloaded at 1545. TWO HOURS.
                        Insanely slow with constant restarts/pauses!
                  2247
23-May-2007       0124
                  0146
                  0158
                  0508
24-May-2007       2026  out of town/not using network
25-May-2007             out of town/not using network
26-May-2007             out of town/not using network
27-May-2007             out of town/not using network
28-May-2007             out of town/not using network
29-May-2007       1639  out of town/not using network
30-May-2007             out of town/not using network
31-May-2007             out of town/not using network
1-Jun-2007              out of town/not using network
2-Jun-2007        1211  out of town/not using network
3-Jun-2007        1921
                  2001
4-Jun-2007        1327
5-Jun-2007              out of town/not using network
6-Jun-2007        0250  entire log cleaned out by "Acquired DS with
                        status NO FEC lock" errors over more than 10
                        minutes… other/earlier log entries almost certainly
                        lost

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