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  • alexfalk: Umm, Sprint, first you tell me 1-24 hours to get my CID fixed. Nope. Then you tell me 24-72 hours. That expired earlier today. wtf, Sprint?
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  April 2007

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• Time-Warner/Roadrunner Cablemodem Rebooting Problem Log

  • TWCMKECblMdmLog: http://tinyurl.com/5sufyj
  • TWCMKECblMdmLog: Making some headway.
  • TWCMKECblMdmLog: Got a call from Matt w/ TW's "Solutions Team" regarding our longstanding issue. Reviewing things to find out where it all fell apart. Good.
  • TWCMKECblMdmLog: TWC bill due soon. no idea which of the 4 we've received is THE bill, or how much we ACTUALLY owe. Simple billing? Riiiiiight.
  • TWCMKECblMdmLog: I'll walk the lawn tomorrow sometime and see how it looks.
  • TWCMKECblMdmLog: The QA guy's job is apparently nothing more than verifying the line is buried. He carried no testing gear.
  • TWCMKECblMdmLog: No call ahead to let us know when they're coming. Service down, deal with it, apparently.
  • TWCMKECblMdmLog: No one knocked or rang to warn us about service cutting out, ask us if it was back up, APOLOGIZE for it being on the lawn for > 15 mo ...
  • TWCMKECblMdmLog: A "quality assurance" van from TW showed up after the contractors did their thing. He walked the yard and was gone in <5 mins.
  • TWCMKECblMdmLog: Cable was FINALLY (totally reinstalled and) buried on Thursday 24 April, btw. Hey, it was ONLY laying on the lawn for over 15 months. Crazy.

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